Thursday, August 26, 2010

Communication with UWC

Communication is one of the most important components of any load. UWC has taken the following measures to ensure that we have numerous communication options available for our Customer and Carrier partners:

  • We have a TOLL FREE Customer dedicated line: 1.877.273.7470, and a TOLL FREE Carrier dedicated line: 1.877.273.7400 - both these lines can be called from anywhere in the United States or Canada.
  • We have a TOLL FREE Fax Line: 1.866.986.7401 that can be used from anywhere in the United States or Canada; or even better, use our new TRANSFLO express program! It is completely FREE to use from over 775 truckstop locations across the United States.
  • We also have several phones with Nextel service that can be used to contact UWC anywhere in the United States, Canada, or Mexico. Call us today for our Nextel information!!!
  • Along with individual e-mail addresses, we have a customer dedicated email address:, that is forwarded to all UWC Account Managers; and a carrier dedicated email address: that is forwarded to all members of UWC's Carrier Relations Department.
  • Our office is staffed 7 days a week: Mon-Fri from 6am to 6pm, Sat-Sun 7am to 4pm PST.
  • Outside of office hours, all office phone calls are forwarded to an on-call dispatcher who is available to take calls anytime.

Communication with Customers, Carrier companies and their drivers is a daily commitment of UWC. This commitment is especially critical if there is an issue on a load. UWC needs to be made aware of any issues on loads (for example, breakdowns) immediately so that we can take the appropriate action, update our Customer, and find the best possible solution for all parties involved.

Remember, communication is the key to success!!

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